Candy phone number
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Candy Cream, Rome
Disclosure regarding processing of personal data - information document pursuant to and for the purposes of Article 13 of Legislative Decree No. This disclosure should not be considered valid for other websites accessible through links on the websites on the domain of the Controller, who is not to be considered in any way responsible for the websites of third parties.
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Personal data, any information concerning a natural person, identified or identifiable, even indirectly, by reference to any other information including a personal identification number; identification data, personal data that allows direct identification of the interested party such as but not limited to name, surname, address, email address, phone number, etc This information is not collected to be associated with identified persons, but by its nature could, through processing and association with data held by third parties, allow users to be identified.
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If you want to learn more or opt out to all or some cookies, click here. By closing this banner, scrolling this page, clicking on a link or continuing navigation, you consent to the use of cookies. Need help? Contact us. Smart Touch. Yes, the important thing is to assure to have enabled the remote control function on the domestic appliance, before going outside of home. For further information, please check the instruction manual. In order to interact with your Simply-Fi domestic appliance, you just need to install the App on your portable device and use the Wi-Fi connction you already have in your household.
Once you have created in the App your own personal user profile, you will be able to associate to it each one of your connected domestic appliances.
You will be able to associate to each user profile up to 6 different domestic appliances washing machine, dishwasher, refrigerator, oven, hood, hob. It is possible to associate only 1 single domestic appliance for each different product category washing machine, dishwasher, refrigerator, oven, hood, hob.
Each connected domestic appliance can be associated to a single user profile only. Anyhow, you can access to this user profile fron different devices, even at the same time. Based on the domestic appliance technology Wi-Fi or Smart Touch , both the functionalities and the interaction methods will change, as also the devices and compatible operating systems.
Yes, remote monitoring and control is possible for all the products of the Wi-Fi range. Besides, this function is not available on Smart Touch products, because they work with proximity control. No, you can also be connected to a mobile network of any operator. The home wireless network is essential, inside of the household, in order to guarantee the connection of the domestic appliances and their enrollment. Verify that your device is compatible with the supported operating systems: IOS 8.
On the quick guide available in the Download area of the site is clearly showed where you can find the serial number of your product. Please repeate the enrollment procedure of the appliance, taking care of typing the correct serial number. Please repeat the enrollment procedure. We suggest you to check the Quick Guide available in the Download area of the site. Please make sure that the button pressing sequence on the domestic appliance have been performed in the correct way.
Please make sure that the Wi-Fi router is turned on and the network of the operator available. Please check that the household are where you have installed the domestic appliance is covered by the Wi-Fi signal. In case of a particulary weak signal, it is suggested to use a proper Range Extender.
When my domestic appliances is turned off or not powered, is normal that the App shows the 'Offline' label near the icon of the domestic appliance. Please make sure that the domestic appliance is powered and correclty working.
Please verify that the Wi-fi signal of the household is active, and that it is strong enough in the installation zone of the appliance.
If necessary, please check with another device that the Wi-fi network is active open another application, or browse into any site to check the correct Wi-Fi operations. Try to turn off and on the Wi-Fi router. Browse with another device e.
It may be a temporary problem of connection: try again later. The App allows to control different products, models and technologies.
By using the Candy Simply-fi App and enabling the Smart touch function on the domestic appliance. In order to interact with your Smart Touch domestic appliance, you just need to install the App on your NFC-equipped Android Smartphone: you will dialogue directly with your device. Besides, using Apple devices both tablets or smartphones with IOS version 8.
The domestic appliance is recognizable by the Smart Touch logo printed on the dashboard, and clearly stated in the user manual. Yes, the Voice Assistant function is interfaced with a web-based vocal recognition system.
To send inputs or to receive information is necessary to place the smartphone on the dashboard in order to have the NFC antenna normally placed on the back of the device near the Smart Touch logo printed on the domestic appliance. The correct position and matching makes the interaction quicker and more effective. If you don't know the exact position of the NFC antenna, you shall move slowly your smartphone with circular movements on the Smart Touch logo, until the App sends a message about the correct connection.
The length may vary, depending on the kind of interaction that has been selected and the correct positioning of the smartphone on the Smart Touch logo. In order for the operation to be successful, it is necessary to keep the smartphone near the Smart Touch logo for the required time. A message on the app will inform about the outcome of the operation and will indicate the moment where it will be possible to move away the Smartphone.
Smart Touch technology work with proximity control only: it is not possible to remotely carry out operations e. Besides, remote control is possible with the other Candy connected products of the Wi-fi range. First of all, be sure to have activated NFC mode in the settings menu of your smartphone.
Furthermore, verify not to have substituted original parts e. Covers or stickers thick, or made of metal on the smartphone may interfere with the correct operations: if necessary, remove them. Please be sure to speak your words clearly, and in the moment suggested by the App itself.
Background noises may interfere with the correct operation of the Voice Assistant. In order to properly use this function, it is mandatory to have an active data connection on the smartphone.
Move the knob of the washing machine on the Smart Touch position.
Do ou want to download an user manual or contact us? Before calling be sure to have digit serial number that you find on the product and the purchase. Please ensure you have your model number and serial number when booking your appointment. Looking for a Spare CONTACT US. Candy After Sales Service Please complete our online enquiry form on the main Candy UK web site.
Candy service makes available to you a network of directly employed engineers to provide a prompt and effective high quality of service. Before calling be sure to have digit serial number that you find on the product and the purchase date. Download the appliance instruction manual directly from the site in PDF Format. Select the product line, the name or code of the appliance you are interested in. Welcome to the Candy world and thank you for choosing one of our appliances.
We love minicorni - small portions of ice cream for only one euro.
Disclosure regarding processing of personal data - information document pursuant to and for the purposes of Article 13 of Legislative Decree No. This disclosure should not be considered valid for other websites accessible through links on the websites on the domain of the Controller, who is not to be considered in any way responsible for the websites of third parties.
Candy Shop, Mortara
Providing that you register your purchase Candy guarantees all parts for your product for 10 years from the date of purchase. During the first year Candy approved engineers will replace all defective parts free of charge, except for parts subject to fair wear and tear, such as interior lamps. In years replacement parts will be supplied free only if fitted in the UK or the Republic of Ireland by Candy and the appropriate labour charges paid. To qualify for the benefits under the guarantee, you must be able to provide proof of date of purchase and the appliance must have been supplied, maintained and used in accordance with Candy instructions. The guarantee does not cover accidental damage, loss or damage arising from the breakdown of the product.
Technical services
Is your machine in guarantee or do you have an extended warranty? Whether your appliance in less than 12 months old, or you already enjoy peace of mind with an extended warranty, all you need to do is call us! Need a repair but not covered by a guarantee or a warranty? Transparent and fair pricing policy — With Candy there are no hidden extras, so you know exactly what you're paying for and how much it will be. Expert engineers — Nobody knows Candy products better than our Candy engineers. Candy engineers only fix Candy appliances and are experienced professionals, so you can have full peace of mind that they will correctly diagnose and repair the fault. A name you can trust — Candy is a household name with a reputation that's been built over generations. Our engineers are honest, trustworthy and reliable, and deliver the high standard of service you would expect from Candy.
